To request an unlock code for your device we will need your phone’s IMEI number and an email address. The IMEI number is a unique code, usually 15 digits long, which is what we use to identify your handset.

You can find your IMEI number by entering *#06# on your phone

Note: Unlock requests for Apple devices cannot be requested online. If you require assistance to unlock an Apple device, you can speak to a member of our team by calling 789 from a Virgin Mobile or 0345 6000 789 * from any phone.

*Please note standard charges apply, check with your network operator for rates.

Here's a handy video to help with unlocking your device