• We know how much it sucks when your phone is lost or stolen. But if you report it to us we can ensure your SIM gets locked as soon as possible. It’ll stop anyone who isn’t you, being naughty and using it!

    There are three ways to report your phone to us:

    1 Fill out the form below

    2 Contact us via web chat

    3 Give us a call on 0345 6000 789*
    (or +44 7953 967 967 if you're abroad)

    Don’t forget, if you’ve had your phone stolen and you have our insurance, make sure you also report it to the police within 24 hours and keep your crime reference number handy.