• Lost or stolen phone?

    Report it to us now

    We know how much it sucks when your device is lost or has been stolen. But, if you report it to us, we can ensure your SIM and device get blocked as soon as possible. This will stop anyone who isn’t you from using it. If you’re a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we’ll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible.

    There are three ways to report your lost or stolen device to us…

    Text us for free on 07533 016 422 *

    One of our team will be happy to help between 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

    Fill out the form below

    We’ll block your SIM and device (if you have provided your IMEI number, which can be found on your phone box or your mobile account) within an hour of receiving the form and we’ll confirm by email to let you know once it’s done.

    Call us on 0345 6000 789 **

    (Or +44 7458 333 789 if you’re abroad. Just so you know, this number may not be available on some WiFi calling services)

    *Text messages are free from a Virgin Mobile phone. Check with your network operator for rates.
    **Please note standard charges apply, check with your network operator for rates.

    Don’t forget, if you’ve had your phone stolen and you have our insurance, make sure you also report it to the police within 24 hours and keep your crime reference number handy.