Your last chance to BoxSwap

We contacted all customers with a specific model of V+ box to ask them to upgrade to a TiVo® for no extra cost by 31st May 2017 to ensure no interruption to their service. These V+ boxes will lose service from 1st June. Even if you have lost service, you may still order your new TiVo. All we need are a few details and your new TiVo box will be on its way. Simply click below to get started.

Swapping your box is easy

Your TiVo box comes with its own set up instructions – it’s as simple as setting up a DVD player. But if you do get stuck, just watch our handy video.

Any questions?

Book your TiVo® box delivery

To get started, please enter your address details.

The legal stuff

BoxSwap: If you do not replace your old box with a new TiVo® box by 31st May 2017 your SA8310 V+ Box will stop working. We are swapping either your SA8310 V+ HD box or Telewest SA8310 TVDrive HD box for a 500GB TiVo® HD ready box for free. QuickStart: TiVo boxes are required to be installed through QuickStart. During busy periods it could take us longer than 30 days to deliver your new TiVo box. If you have two or more boxes an engineer will deliver and install the replacement TiVo box. The chosen delivery date online will be the date an engineer will install your TiVo boxes. Further Legal Stuff applies. Go to for details. Registered office address: Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP. Registered in England and Wales No. 02591237