We’ve supercharged your broadband yet again
See what you can do with our supercharged network
This is no ordinary family. Oh, no. This is a Virgin Media family. In their home everyone has the power to enjoy what they love. Take a look around and we'll show you some of the incredible things you can do with our network.
to our supercharged home
Click one of the red buttons
to start exploring the power of our network.
Click one of the red buttons to start exploring the power of our network.
Want to know what fantastic things you can do with your devices when you connect them to our supercharged network? Click on a room and see for yourself.
Our fastest ever WiFi with the new Super Hub
The whole family can do what they want online. Connect lots of different devices at once, stream music or video and download large files quickly. It’s a breeze for our Super Hub. And with amazing WiFi coverage, you don’t all have to crowd round it to get a great signal. Domestic bliss.
An even better way to watch Netflix
Did you know you can watch Netflix on your TiVo® box? Cool, huh? So you can stream hundreds of movies and TV shows straight to your telly. And if you search for something with your TiVo® remote, your Netflix library will be searched, too. So you’re never short of something to watch.
Go surfing from your sofa
Our TiVo® box has lots of cool in-built apps. Get onto your favourite social networks, watch YouTube clips or listen to your favourite Spotify playlists. And because TiVo® has its very own internet connection, you can stream your movies in crystal clear HD without slowing down any other devices on your network.
No more fighting over the remote
Download the TV Anywhere app to your smartphone or tablet and you can watch up to 90 live channels (including BT Sport if you have our TV XL package) anywhere in the UK with WiFi. So while one of you watches the telly, the other can watch TV on your tablet or laptop.
Bring the office to you
That pile of work won’t feel so daunting when your toes are curled up in your slippers. With our network you can access and download files immediately, even when you’re nowhere near them. (No wonder we won Best Broadband Provider, Fastest Home Broadband, Best WiFi Service and Best Broadband Innovation at the uSwitch Broadband Awards.)
Get smart with your smartphone
Surf the web, stream music, check your bank balance or find the perfect recipe. There’s very little your smartphone can’t do when you connect it to our network, even if you’re using lots of other devices online at the same time. And if you like watching videos or streaming music, you’ll enjoy super smooth streaming.
Our network is so powerful that the whole gang can enjoy being online at the same time. To see how, click one of the rooms.
Finish the film in bed
It’s late and you should really hit the hay, but if you go to bed now how will you know what happens in the finale? With Virgin Media’s multi-room streaming, you can press pause on your TiVo® box downstairs and carry on watching on your TiVo® box upstairs. So the only way you’ll miss the ending is if you fall asleep.
Be the first to get new games and updates
So the game of the year has just been released and you can’t wait to give it a go. When connected to our network, you can download it to your console in minutes. Just spare a thought for your mates with regular broadband who are left staring at that frustrating download bar.
Connect the kids
Children love exploring, chatting and learning online (and, let’s be honest, playing the odd game, too). And it seems the older they get, the more bandwidth they crave. But because we’re always looking to make our broadband even faster, it’ll be ready for whatever they can throw at it.
Protection for your family
There’s peace of mind for the whole family with Virgin Media broadband. We’ll help protect you from net nasties like malware and phishing sites. And with the latest parental controls, we’ll help you stop your kids seeing anything unsuitable. You can even block sites at a certain time of day if you like – so they stay focused on homework… and not Facebook.
And you’re still connected! Click the garden to find out how our network keeps your broadband speeds super fast inside and out.
A breath of fresh air
Our new Super Hub is one flash bit of kit. It’s our fastest and most powerful yet and it’s perfect for using loads of mobile devices at once. It has an extra wireless antenna to boost its range, so you can stream the big match to your tablet with our TV Anywhere app while getting some fresh air.
Superfast cables for supercharged everything
Our broadband doesn’t slow down the further you are from your telephone exchange. That’s because we use fibre optic cables to the street cabinets (those big green boxes you see on the pavement) and coax cables to our customers’ homes – and we’re the only broadband provider that does so. Also, because our cables are rubberised, your signal is less likely to be affected by the weather – unlike copper.
Choose a room within our supercharged home
Click a room to explore it in more detail and we’ll show you all the cool things you can do when you’re powered by our network.
The legal stuff
Prices may change at any time during the contract.
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £40 for standard install).
Activation Fee: There is an activation fee of £9.99.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
**Please note standard charges apply, please check with your network operator for rates.
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Regulated EU roaming charges apply to the 28 EU member countries and Norway, Iceland, Liechtenstein. UK’s best value SIM: Based on comparison of published competitor tariffs as at 7 May 2015. Unlimited 08/0800 calls: No call charges apply to the first 60 minutes of eligible call types. Re-dial before 60 minutes to avoid call charges. You should expect speeds delivered up to 384Kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices – known as ‘Tethering’ – or use your phone for peer-to-peer file sharing.
Money back guarantee: The 14-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. CableLabs is the owner of the DOCSIS 3 trademark. Free servicing and repairs exclude mistreatment/misuse.
^Servicing and repairs included for the whole time you're with us: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our VHD and TiVo® boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.
Phone line rental: Line rental is currently £17.99 a month
Line Rental Saver: £184 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers, The Biz, The Biz Plus or Home Phone Talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £17.99 a month).
Big Bundles: Separate contracts and terms and conditions apply to your cable and mobile services. You will receive separate bills for your cable and mobile services. £5 or £8 SIMO only available with Big Bundles. One per household. If you cancel any service within your Big Bundle you will lose the discount applicable to your SIM tariff. Downgrading a service in your Bundle will result in you losing the discount applicable for that Bundle.
Sky vs Virgin Media comparison: Based on taking Virgin Media's Big Kahuna bundle (includes TV XL and Broadband XL with Phone M – weekend calls) vs Sky’s Entertainment Extra+ package with the shown add-ons on a 12-month minimum term. Some Virgin Media promotional offers attract an 18-month minimum term contract. Sky Atlantic, Sky 3D or America HD not included with Virgin Media. Sky package also includes Sky Go Extra and Sky WiFi services at no extra charge. Both packages show standard pricing as at 27th May and exclude any promotional discounts.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are now free from mobiles. Calls to 0500 are free. Calls to 070 numbers will cost you up to £2.50 a minute in the UK.
ᴥ Sky premium HD channels: Sky premium HD channels £7 per month when subscribing to Sky premium SD channels..
þSky Movies On Demand: Over 1000 movies on demand are available to Virgin Media customers from the 6th March 2015.
TV channels: Channel line-ups are subject to change. Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Selected programmes may not be available to view. Live streaming and On Demand available in the UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere App (TiVo customers only). [TiVo tools for TiVo customers only]. Minimum 800Kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch TV.
¥ Watching on your mobile:
Virgin TV Anywhere app: Only available to TiVo customers with compatible device (selected iOS devices and Android™ mobiles and tablets). End User Licence Agreement applies. Visit virginmedia.com for full terms and conditions.
Sky Movies & Sky Sports: Only available via the Sky Movies and Sky Sports websites or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 2 devices. Sky Movies app only available on iOS 6 and above, and Android 4.x. Sky Sports app only available on iOS 7 and above. Selected content may not be available to view. Separate End User Licence Agreements and terms and conditions apply to the Sky Movies and Sky Sports apps and websites.
Multiroom: Not all channels are available with multiroom. See list of channels available.
∞ Multi-room streaming: If you are using Powerline, subject to your household electrics supporting the required network speed. Multi-room streaming is only available on selected channels. View full channel list.
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 48 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: Virgin Movies On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your M+, L or TV XL package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
エTiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
₸ Netflix: Streaming requires a Netflix subscription. Prices start at £5.99 per month.
Offers require you to pay by Direct Debit and use eBilling.
12 months’ discount: New customers only. Offer is from £5 off cable bundle price a month, for first 12 months. Offer only available with a Virgin Phone line for £17.99 a month, together with an 18-month minimum term contract for cable services. We reserve the right to withdraw this offer at any time. Prices subject to change. May not be used in conjunction with any other offer unless stated by Virgin Media. Downgrading a service in your bundle may result in you losing the discount applicable for that bundle. Availability of bundles to existing customers is subject to network capacity in that geographical area. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Virgin Media’s standard prices apply after 12 months.
∏ Netflix offer: Available to new Virgin Media customers taking the Big Easy, Big Fun, Big Bang, Big Kahuna, Big Kahuna Movies, Big Kahuna Sports, Big Kahuna Sports & Movies bundles and VIP on an 18 month minimum term. One voucher per household. Redeemable by Virgin Media account holder only. Must be redeemed by 31st December 2016. Offer available until 30th June 2016 subject to limited availability while stocks last, but can be withdrawn at any time. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix Gift Subscriptions or any other value. Limit of one promotion will be applied towards each monthly membership fee for your Netflix account. For details go to virginmedia.com/netflix. Netflix’s terms and conditions will apply (netflix.com/termsofuse). This promotion includes an offer for a Netflix standard plan subscription (2-streams) for 6 months, which currently retails at £7.49 a month, or £44.94 for 6 months. For existing Netflix customers £44.94 will be credited to their existing plan. You may apply the value of the offer to a different plan. Exchanges in this manner may alter the duration of the offer. If you cancel your Virgin Media contract or downgrade to a bundle with a lower value within your minimum term contract we reserve the right to void this offer. Calls may be monitored. Further Legal Stuff applies. Go to virginmedia.com/legalstuff for details.
M+ TV with Sky Sports and BT Sport: Offer available to new customers only (subject to status & credit checks) taking M+ TV with Sky Sports and BT Sport HD (excluding BT Sport Ultra HD) premium packs for £45 a month. 12-month minimum term applies for M+ TV. Premium channels & upgrades (Sky Sports and BT Sport) must be kept for at least 30 days. If you cancel your service during your minimum term an early disconnection fee will apply for M+ TV. If you cancel Sky Sports or BT Sport you will lose the discount applied under the offer and Virgin Media’s standard pricing will apply to each of your remaining services: currently TV M+ TV £22.50 / Sky Sports £29.25 / BT Sport £18. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Best Price for all the live football: Covers all live games shown on the Sky Sports and BT Sport channels. Based on current offer price for new Virgin Media customers taking M+ TV with Sky Sports and BT Sport HD premium packs at £45 a month for 12 months compared to Sky’s current standard price for new customers taking Sky’s Original Bundle (£20), Sky Sports (£25.50) and BT Sport pack HD (£23.99) at £69.49 a month for 12 months. BT customers get BT Sport Ultra HD. Sky Sports 3, 4 and F1 are not directly available to BT customers. Excludes Sky and BT offers. General: All prices include VAT. All info & pricing correct at 11th February 2016. Add £0.45 a month for non DD payment and £1.75 a month for paper bills. Calls may be monitored. Further Legal Stuff applies. See virginmedia.com.
¤Lowest average monthly cost: Prices correct at 2nd November 2015. Based on first year costs when bought online. Comparison includes BT, Sky, TalkTalk, Plusnet, EE and Vodafone. Fibre optic broadband speeds vary amongst providers.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.
Virgin Media Hub: Available to new customers taking our broadband services (subject to status and credit checks). Virgin Media Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.
Downloading: Copyright owner's permission may be required for the downloading of music.
‡Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 52.15Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
~ Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 90.75Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
º More than double: Virgin Media up to 200Mbps is over twice as fast as the advertised maximum download speeds of BT Infinity 2 and Sky Fibre (76Mbps).
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest widely available broadband: Fastest download speeds widely available in the UK to consumers according to 2016 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2016, based on Ofcom November 2015 tests. Virgin Media vs major UK ISPs (average download speeds).
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
F-Secure SAFE: F-Secure SAFE not available on BlackBerry.
WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband.
Web Safe: Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
Reliability: Broadband Genie Home Broadband Survey 2014 broadbandgenie.co.uk/broadband/survey
Service: Lowest relative complaint volumes compared to the other major fixed broadband providers. Ofcom’s Telecoms and Pay TV Complaints Q4 (October to December) 2013, published March 2014.
Customer Satisfaction: Highest relative score compared to other major ISPs. National Customer Satisfaction Index (NCSI-UK) Results, ISPs, Q1 2014.
WiFi on the Tube: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
More likely to get headline speed: Highest percentage of headline speed achieved over 24 hours (Ofcom report 2014)
Phone line rental: Line rental is currently £17.99 a month.
Line Rental Saver: £184 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £17.99 a month).
Ϫ Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.
Talk Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.
Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.
Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/connection fees at virginmedia.com/callcosts.
Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.
Talk Anywhere: No charges are made for the first (200, 400 or 800) minutes of direct-dialled calls to UK landlines and mobiles, international landlines and mobiles, and 3rd party dial-up ISPs. Usage calculated to nearest second and accumulated over your monthly billing cycle. Standard rates and connection charges apply: (a) when monthly call usage limit has been reached; (b) at all times for all other chargeable calls. Unused minutes carry forward for one month only. You must keep your Talk Anywhere package for at least 30 days. Fair usage policy applies.
Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Free Calls to Virgin Media National Directory Enquires (118 180): Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
∆Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.
Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, the Virgin Phone PDF price guides take precedence.