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Legal stuff

General:

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Installation: Installation charges apply (starting from £49.95 for standard install).

Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. Information correct at 01/05/2012. Calls may be monitored. Further terms and conditions apply.

Offers:

Red Hot Sale savings: Offer only available to new customers. Offer is from £3 off bundle price per month, for 6 months. Offer only available with a Virgin Media Phone line for £14.99, together with an 18 month minimum term contract. £49.95 installation fee applies. Offer available until at least 5 January 2014. We reserve the right to withdraw this offer at any time thereafter. Prices are subject to change. May not be used in conjunction with any other offer unless stated by Virgin Media. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after 6 months. If you cancel during your minimum contract period an early disconnection fee will apply.

Free installation online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 30Mb, up to 60Mb or up to 100Mb with a phone line; or broadband up to 30Mb, up to 60Mb or up to 100Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to broadband, TV or phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.

TV:

Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD, Sky Movies Classic HD and Sky Sports News HD not included; Sky Movies Premiere +1 not available in HD. Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.

TV Channels: Channel line ups and channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.

HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.

Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.

Existing customers: Irrespective of the number of TV boxes you already have, for every new sale, if you take a 500GB TiVo box as your first box, the activation fee will be waived; if you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.

Phone:

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.

Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.