Legal stuff

General:

Prices advertised are effective 1st February 2013 (and will be reflected in your January 2013 bill where charges are billed in advance). Charges for services provided prior to 1st February 2013 may be lower.

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Installation: Installation charges apply (starting from £49.95 for standard install).

Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 17/12/2012. Calls may be monitored. Further legal stuff applies.

Collections: Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area.

Offers:

* Selected Collections only

£50 credit on Collections: 18-month minimum term contract applies. Cable areas only. Offer ends 13 May 2013. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To receive a £50 credit you must take one of our Starter, Essential, Premiere or VIP Collections. Standard bundle prices apply.

Free installation on Starter, Essential, Premiere and VIP Collections offer: Offer only available to new customers. We reserve the right to withdraw this offer at any time. Offer available to new customers taking Starter, Essential, Premiere or VIP Collections with a phone line.

Broadband:

Broadband: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.

TV:

TV Channels: Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services.

Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD and Sky Sports F1 HD not included. Sky Movies Premiere +1 not available in HD.

TiVo: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by third parties for marketing purposes. TiVo, WishList and the Thumbs Up and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TiVo Activation:

New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, there is no activation fee. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95. Any subsequent TiVo box purchases in the same order will be charged at £49.95 and £99.95 activation fee for the 500Gb TiVo and 1Tb TiVo box respectively.

Existing customers: Irrespective of the number of set-top boxes you already have, for every new sale, if you take a 500GB TiVo box as your first box, there is no activation fee; if you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.

HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.

Phone:

Talk Plans: *Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03) and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the relevant period (Talk weekends all day Saturday and Sunday. Talk Evening and Weekends also includes 7pm to 7am calls. Talk Unlimited all day every day. Talk Unlimited Extra also includes 0845 and UK mobiles). Unlimited calls to Virgin Mobile phones in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.

Talk Mobile: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription). All calls are subject to a connection charge. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.

Talk International: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.